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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"My visit was very good! Everyone was very nice & helpful & professional!"

"Dr. Contreras and all of the staff have always been kind, considerate, and helpful in the many times I have had procedures at Waco Gastroenterology Endoscopy Center. I wouldn't think of going anywhere else. I have mentioned to my friends who live in other areas of the state I wish they could have their procedures here."

"All staff has always been kind, patient, professional. I do not dread having an endoscopy at Waco Gastro. Dr. Contreras is the best!!!"

"Everything went perfect from beginning to end! The staff and doctors were very nice and helpful!!!"

"Shana was the LVN that did my prep - she was very pleasant and that helped me relax"

"My experience was great. Nurses & workers were very kind. I felt I was in great capable hands. They were all very professional and made sure I was comfortable."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.